Privacy Policy

This Privacy Policy describes how information is handled when authorized users access and use applications, websites, mobile apps, internal tools, and digital services created, operated, or provided by EDS (collectively, the "EDS Applications").

1. Scope Of This Policy

This policy applies to EDS Applications unless a specific application provides a separate privacy policy. It explains the types of information that may be processed, why the information is used, and how it is protected. Not every EDS Application collects or uses every category of information listed below.

2. Information We May Process

Depending on the application, user role, and functions used, EDS Applications may process the following categories of information:

• Account and authentication information, such as user IDs, login credentials, access permissions, and session information.
• Business contact information, such as names, departments, phone numbers, email addresses, staff IDs, customer references, or partner references.
• Operational records, such as work orders, service requests, job details, statuses, remarks, dates, site references, and related activity records.
• Inventory, part request, approval, delivery, collection, disposal, or transaction records where required by the application.
• Customer, supplier, or service-related information needed to provide support, manage operations, or complete requested business processes.
• Technical information required to operate and secure the application, such as device information, browser information, IP address, network information, logs, diagnostics, and application session data.

3. How We Use Information

Information is processed only for legitimate business, operational, support, security, and administrative purposes, including:

• Authenticating users and controlling access to EDS Applications.
• Providing, maintaining, and improving application functionality.
• Managing work orders, service requests, tasks, approvals, inventory, documents, reports, and related business workflows.
• Supporting staff, technicians, customers, partners, and administrators in approved business processes.
• Maintaining security, reliability, auditability, and continuity of EDS systems.
• Investigating issues, troubleshooting errors, responding to support requests, and preventing unauthorized access or misuse.
• Complying with applicable business, legal, accounting, audit, tax, compliance, or record-keeping requirements.

4. Data Sharing And Disclosure

We do not sell personal information. Information handled by EDS Applications is used for approved business and operational purposes. Information may be made available to authorized internal users, administrators, customers, partners, backend systems, hosting providers, software providers, or service providers only where required to operate, secure, maintain, support, or improve the relevant application and related business processes.

Information may also be disclosed where required by law, regulation, legal process, audit request, or a valid instruction from an authorized company representative.

5. Data Security

EDS uses reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, alteration, disclosure, loss, or misuse. Access may be restricted based on user role, business need, and system permissions. Users are responsible for keeping their login credentials secure and for using EDS Applications only for approved purposes.

6. Data Retention

Records are retained for as long as necessary to support application functionality, business operations, legal obligations, audit requirements, dispute resolution, security, and company record-keeping policies. Retention periods may vary depending on the type of record, the application used, and applicable business or legal requirements.

7. User Access And Account Management

Access to EDS Applications is managed by EDS, authorized administrators, or approved customer or partner administrators where applicable. Users who need assistance with access, account details, corrections, or data-related questions should contact the administrator or support contact listed below.

8. Children's Privacy

EDS Applications are designed for business, operational, administrative, or service-related use. They are not directed to children and are not intended for use by individuals under the age of 13.

9. Third-Party Services

Some EDS Applications may rely on third-party infrastructure, hosting, analytics, communication, authentication, storage, or support services. These services are used only where needed to provide, secure, maintain, or improve the relevant application.

10. Changes To This Policy

This Privacy Policy may be updated from time to time to reflect operational, legal, regulatory, or technical changes. The updated version will be published on this page with a revised "Last updated" date.

11. Contact Us

For questions about this Privacy Policy or the handling of information in EDS Applications, please contact: